Overview

JEGI CLARITY has been a prominent player in the Marketing, Content and Digital Services sectors for over three decades. During this time, we have witnessed significant changes in the industry, none more so than what we are experiencing in the Global Customer Experience market today.

As our report indicates there are powerful tailwinds driving structural demand in the digital services ecosystem as companies and brands redefine and enhance their online propositions. The market is now estimated to be worth over $100 billion in the US and UK alone and showing strong growth despite broader market conditions. 

As a consequence, there has been a sharpened focus from the Private Equity community over recent years attracted by the high single-digit, low double-digit money multiple returns that  their peers have achieved. As the wider M&A market starts to warm up, we anticipate several PE-backed platforms will be in play over the next 12 to 24 months driving further investment into and consolidation of a highly fragmented industry.

Larger strategic players, such as Accenture Song, Wipro, and WPP, are also actively looking to add to their capabilities by consciously building integrated offerings on a global scale.

Whether you are a corporate looking to ramp up investment or a Private Equity firm seeking to participate in this market opportunity, we would be delighted to share our comprehensive report and provide you with a more detailed account of the sector. Contact us at globaldigitalmarket@jegiclarity-emea.com.